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> Use this file to discover available pages before exploring further.
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# Rates | Add pickup rates

Pickup rates let you control whether customers pay a fee (or nothing at all) when choosing **Store Pickup** at checkout.
# Access and enable "Pickup rates"
You can access the** rates menu** by accessing the **App Navigation Menu -> "Carrier service rates" -> **go to **"Pickup rates" ->** toggle the switch **Enable pickup rates** to activate this feature.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/7/0/2/d7027402c94dd800/screenshot-2025-08-29-at-18392_enbutl.png)
# Choose a Pricing Policy
👉 Select the option that matches your business needs:
1. **Free pickups from all locations**
    * Customers won’t be charged when they select store pickup.
    * Best for businesses that want to encourage in-store collection.
2. **Priced based on order value and weight**
    * You can charge a fee depending on the total order price or weight.
    * Useful if pickups involve additional handling or costs.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/7/0/2/d7027402c94dd800/screenshot-2025-08-29-at-18500_1umhj8h.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/d/7/0/2/d7027402c94dd800/screenshot-2025-08-29-at-18505_ps2rro.png)


# Set the Pickup Rate Name
* In the **Rate name** field, enter the label that will appear at checkout.
* Example:
    * *“Free Store Pickup”*
    * *“Pickup at Main Street Location”*

# Save and Test
1. Save your settings.
2. Go through a test checkout and select **Pickup** to verify that:
    * The correct rate name appears.
    * Pricing works as expected (free or chargeable).

# Best Practices
* Use **Free Pickup** if you want to increase store visits and reduce shipping costs.
* If charging, make sure the **pickup fee is clearly explained** to customers (e.g., “Preparation fee”).
* Keep rate names short and clear to avoid confusion during checkout.